1. How many days do I have to return a product?
You have 7 days from the date you receive your order to request a return.
2. What conditions must the product meet to be eligible for return?
The product must be unused, unwashed, undamaged, and returned with all original tags, packaging, and accessories.
3. Do I need a reason to return the product?
We accept returns for genuine reasons such as wrong product received, damage, size issues, or quality concerns.
If the product is in perfect condition and the return has no genuine reason, a small fee will be deducted.
4. Will I get a full refund?
If your return is due to a valid reason like receiving a damaged or incorrect item you will receive a refund with only the cost of delivery deducted. However, if the reason for return is not genuine and the product is in proper condition, a return handling charge will also be deducted from the refund.
5. How long does the refund process take?
Once we receive the product and complete the quality check, your refund will be processed within 5–7 working days, depending on your payment method.
6. How do I initiate a return?
You can request a return through our website’s return section or contact our support team, and we’ll guide you through the process.
7. Do you arrange pickup for returns?
Yes, we arrange a pickup from your address. In rare cases where pickup is unavailable, we will guide you on how to send the product back.
8. What if the product I received is damaged or incorrect?
No worries — you’ll get a full refund or a replacement, whatever you prefer.
9. Can I return sale or discounted items?
Yes, sale items can be returned as long as they meet the 7-day policy conditions.
10. Whom do I contact for help?
Our support team is always ready to help. Just reach out through our Contact page or customer support email.