At Kherwal, we want your shopping experience to be easy, comfortable, and completely worry-free. Your satisfaction matters to us, and we stand by the quality of every product we offer. If, for any reason, you feel that your purchase isn’t the right fit for you, we’ve made the return process simple and transparent. You can request a return within 7 days of receiving your order, giving you enough time to check the product, try it, and make sure it matches your expectations. Our goal is to ensure that every customer feels supported and valued throughout their entire shopping journey with us.
Eligibility for Return
- The product must be unused, unworn, unwashed, and in its original condition.
- All tags, packaging, and accessories must be intact.
- Returns are accepted only within 7 days from the delivery date.
Reason for Return
We accept returns for genuine issues such as:
- Wrong product received
- Damaged or defective product
- Size or color mismatch
- Quality issues
If the product is in good condition and the return request does not have a genuine reason, a small return handling fee will be deducted from your refund amount.
Refund & Deductions
- Full refund will be issued for valid reasons.
- For returns without genuine issues, a small deduction will apply to cover handling and logistics charges.
- Refund will be processed after the product passes the quality check.
Return Process
- Submit a return request within 7 days.
- Our team will arrange a pickup or guide you through sending the product back.
- Once we receive the product and complete the inspection, your refund will be processed.
Contact Support
For any help, reach us anytime at our support email or helpline. We’re always here to assist you.